A leading provider of international and domestic relocation services, with over fifty years experience
supporting large and small corporations as well as private individuals with their moving and relocation needs.
Role: International Move Manager, based Hertfordshire [MPI-01161]
Responsibilities:
• To manage the shipment of individual client’s goods on behalf of our corporate accounts and private clients
• Liaise when necessary with the client/account to ascertain requirements and ensure proactive customer service
• Liaise with clients and corporate accounts to arrange pre-move surveys
• Calculate volumes, quotes and exchange rates in order to produce international removal quotations
• Follow up on the quotation with account/client
• Liaise with shipping lines/airfreight agencies and subcontractors to ensure that goods are shipped in line with clients expectations
• Process any documentation necessary to ensure service delivery
• Produce invoices to clients and corporate accounts and liaise with internal Accounts department to ensure payment is received within agreed terms
• Liaise with insurance brokers and client in the event of a claim
• Ensure the shipment is carried out in accordance with agreed terms
• Visit Corporate Accounts to build upon existing relationships
Requirements
• 3 – 5 years’ experience in corporate international removals industry
• Excellent customer service
• Excellent communication, administration and time management skills
• Work well under pressure
• Be very well organised with the ability to adapt to changing circumstances as required
• Experience of dealing with customer over the telephone or face to face
• Ability to listen, problem solve and find innovative solutions
• IT Literacy (Microsoft Office)
• Accurate costing – numeracy and attention to detail
Remuneration Guide: £30,000 – £36,000 commensurate with experience
MPI Ref: MPI-01161
