A leading relocation services company with an international presence is seeking a French speaking corporate move consultant for its London offices.
The role: Corporate International Move Consultant, based London [MPI-01159]
Scope:
To ensure the smooth and profitable co-ordination of moves from instruction to closing, ensuring excellent support and communication between all parties.
Responsibilities:
- Manage moves door to door from initiation to closing
- Actively manage file to company standards, acting within company guidelines at all times
- Ensure client records are accurate and entered in a timely manner
- Continuously seek opportunities to sell the business’ services to assignees and accounts
- Proactively assist clients and obtain information
- Demonstrate proactive approach to potential problems, acting to resolve them quickly
- Seek opportunities for improving quality and willingly share innovative ideas
- Establish and maintain good working relationships with all stakeholders
- Ensure departments and providers receive all relevant documentation in a timely and polite manner, and keep them fully informed of all relevant aspects of the move
- Deal in an ethical and honest manner at all times
- Support the company and team in all activities promoting good will and cooperation
Skills & experience:
- Ideally 3+ years’ experience as a move consultant
- Fluent French and English required; other languages desirable
- Excellent verbal and numerical reasoning
- A problem solver who is passionate about customer service
- An ability to prioritise tasks and work on own initiative
- Professional and patient – demonstrates superior listening skills and empathy
- High level aptitude with Microsoft Office suite
- Experience of working or travelling abroad beneficial
- Strong geographical awareness
Salary guide: up to £32,000 commensurate with experience
MPI Ref: MPI-01159
