- Role: Advisor – Global Mobility
- Location: United Kingdom
A global assignment management and relocation services company is seeking a Mobility Advisor with corporate moving services experience to join the UK team.
Role: Mobility Advisor, based South East [MPI-060223]
Scope: The Mobility Advisor manages a caseload of relocating employees and their families, internationally, and is responsible for managing the entire relocation process: coordinating all services and ensuring high levels of customer satisfaction.
Responsibilities:
• Accurately create and maintain employee files and databases, utilizing systems to efficiently manage customer files across all relevant parties
• Ensure that systems are updated with service process
• Comply with financial tasks to assure accurate and timely invoicing
• Coordinate and follow-up on all services performed
• Liaise with assignees to implement and manage mobility and household goods services,
• Liaise with corporate clients to gather information to complete services or clarify policy
• Attend face-to-face meetings with client periodically and be based at client site when required
• Participate in regular account-specific communication sessions, team meetings, and learning
• Ensure assignee and client satisfaction on all services are within KPIs /SLAs
• Facilitate resolution of exceptions and escalations as per client operational guidelines
Skills and Experience:
• Previous experience (>12 months) in delivery of corporate moving services is a prerequisite
• Relocation services experience a strong advantage
• Ability to maintain confidentiality and display tact and discretion at all times
• Excellent analytical, interpersonal and communication skills
• Ability to set priorities, manage time and workload and dependably meet strict deadlines
• Ability to work efficiently in a high pressured environment
• Solution oriented approach to problem solving and decision making
• Well-developed administration and organisation skills with strong attention to detail
• Proficient computer skills with experience using Microsoft Office
• Cultural sensitivity and awareness
This role is ideal for corporate move manager or consultant, keen to move into global mobility.
Remuneration guide: £35-40k, dependent on experience, plus excellent benefits package
MPI Ref: MPI-060223
