- Role: Manager – International Assignments
- Location: Hong Kong
A leading relocation services company with an International presence is seeking an experienced relocation/ assignment management consultant to join its team in Singapore.
Role: Relocation Consultant, based Singapore [MPI-050159]
Scope: To ensure the smooth and profitable coordination of initiations from initial enquiry to closing ensuring high levels of customer service, including excellent support and communication between all parties.
Responsibilities:
• Manage assignee files and ensure complete satisfaction from assignee and family and client by exceeding their service expectations
• To take detailed client briefs/needs analysis
• To learn and administer clients policies
• To develop relationship with clients, assignees and their families
• To ensure that information requested by assignee is provided on a timely basis
• To highlight to the manager any cost overruns and act accordingly
• To ensure any suitable issues are promptly escalated where appropriate
• To look for opportunities to cross sell services
• To keep client closely informed of progress of programme ensuring satisfaction
• To occasionally support relevant Manager or CSM at client meetings
• To update all client documentation upon receipt of new information
• To keep system updated to enable client reports
Skills:
• Previous experience in the relocation / assignment management industry essential
• Strong team management experience, ideally both in person and remotely
• Excellent verbal & numerical reasoning
• Can do attitude
• Positive and personable approach
• Excellent communication skills
• Technical competence in a European Language useful
• Passionate about providing good customer service
• Good aptitude in Microsoft Outlook, Word, Excel and PowerPoint
Remuneration guide: Competitive package, commensurate with experience
MPI Ref: MPI-050159
