Senior Corporate Move Consultant based London MPI-01152

A global relocation services company is now seeking an experienced corporate move consultant for its London offices. This role will be to ensure the smooth and profitable co-ordination of moves from initial enquiry to closing, ensuring excellent support and communication between all parties.

The role: Senior Corporate Move Consultant, based London [MPI-01152]

Responsibilities:

• Manage moves door to door from inquiry to closing
• Actively manage file to company standards, acting within company guidelines at all times
• Ensure client records are accurate and entered in a timely manner
• Respond to any customer issues or complaints by liaising with manager
• Demonstrate proactive approach to potential problems, acting to resolve them quickly
• Establish and maintain good working relationships with all stakeholders
• Ensure departments and providers receive all relevant documentation in a timely and polite manner, and keep them fully informed of all relevant aspects of the move
• Manage assignee files and ensure complete satisfaction from assignee and family and client
• Develop relationship with clients, assignees and their families
• Advise assignees in line with client policies and manage their expectations accordingly
• Manage multiple quotes, negotiate and select best value suppliers in line with clients policies
• Audit supplier invoices in line with client policies, actual weights and volumes and demonstrate commercial awareness to optimise the benefits for the clients
• Ensure issues are promptly escalated to ensure corrective action can be taken
• Seek opportunities to cross sell services; resolve customer concerns; improve processes
• Maintain compliance with corporate policies and procedures
• Update all client documentation / internal systems upon receipt of new information
• Invoice for services provided promptly and accurately
• Assume responsibilities for special projects as directed

Skills & experience:

• 3 – 5 years’ experience in Relocation Industry
• Excellent verbal, numerical reasoning and communication skills
• Passionate about providing good customer service
• Innovative and able to challenge existing processes
• The ability to manage multiple tasks in given time constraints and budget
• “Can-do” attitude, adaptability and reliability
• Fluent English required, additional languages desirable
• Self-motivated with excellent organisational and time management skills
• Sound commercial, financial and cultural awareness
• Good computer skills (Outlook, Word, Excel, and Power Point)

Salary guide: Commensurate with experience (£35k – £38k)

MPI Ref: MPI-01152

Our client, one of the world’s leading provider of professional legal services, is looking for an experienced Mobility Advisor to join their London office on a 12 month fixed term contract.

Role:  Senior Advisor – Global Mobility FTC based London [MPI-01151]

Scope:   To provide the highest quality support to employees and Partners moving internationally while working collaboratively with all team members and internal clients. 

Responsibilities

Experience and Education

The successful candidate will have strong immigration and mobility knowledge; will need to recognize Corporate Tax/Permanent Establishment risks and  demonstrate the ability to ensure compliance risks are being assessed and mitigated from an employer perspective.

Salary:  Commensurate with experience

MPI Ref: MPI-01151